Terms and conditions - Bookatreehouse.com

General terms and conditions Bookatreehouse.com. A Booka Rentals company.

The purpose of these terms and conditions is to provide a set of rules we follow when things don't go as desired. They are created to cover all parties equally and as fair as possible. If you have any questions concerning an article, don't hesitate to contact us.

  1. Definitions

    1. The following terms shall, when written with a capital letter, bear the meanings indicated below.
      Accommodation any space let through Booka Rentals on which you overnight, for example: a residential property, cabin, floating home, ship
      Account an account with Booka Rentals, to be accessed by a Member using his username and password
      Booka Rentals the limited liability company under the laws of the Netherlands (besloten vennootschap met beperkte aansprakelijkheid) Booka Rentals, the user of these Terms
      Client a person using the Services
      Listing the listing of an Accommodation on the Website
      Member Content any images, texts, video, files and other works to which a Member has the rights
      Member a Client who has an Account with Booka Rentals
      Owner a Member letting or looking to let Accommodation to a Traveller via Booka Rentals
      Rent the rental price of the Accommodation, as determined by the Owner, which price excludes all fees payable to Booka Rentals and third parties
      Service Fee the fee charged by Booka Rentals to the Member as referred to in article 3.2
      Services the services offered by Booka Rentals to Clients, as referred to under article 3.1 and other articles of these Terms
      Terms these general terms and conditions of Booka Rentals
      Traveller a Member renting or looking to rent Accommodation from an Owner via Booka Rentals
      Website the website of Booka Rentals, to be accessed via, inter alia, Bookatreehouse.com
    2. Terms defined above in the singular shall include the plural and vice versa.

  2. Applicability of Terms

    1. By using any of the Services, you agree to comply with and be legally bound by the Terms contained herein, as well as our Cookie- & Privacy Policies. The applicability of general terms and conditions other than these Terms is explicitly excluded. Owners / Hosts also agreed to the legal DAC7 requirements laid out by the EU, further explained, including which in information Booka Rentals is required  to collect and share with the Tax Authorities from Owners / Hosts, in this article.
    2. The English version of the texts of the FAQ, Payment Policy, Cancellation Policy, Privacy Policy, Cookie Policy and these T&C are leading. The other languages are automated translations and can therefor be slightly inaccurate.
    3. All provisions of these Terms are binding upon all Clients, irrespective of whether a provision is targeted at Owners, Travellers or others. Any reference to a certain type of Client only implies that such provision is relevant mainly for such Client.
    4. In case of conflict between any clause of these Terms and any clause of any other contract entered into between Parties, the former shall prevail, unless Parties have explicitly derogated from these Terms in writing, indicating the specific clause from which is being derogated.
    5. Booka Rentals reserves the right to modify these Terms at any time and without prior notice. The modified Terms will be published on the Website. Owners may be notified about any changes. By continuing to use the Services, you agree to the modified Terms.
    6. If one or more provisions of these Terms at any time prove to be wholly or partly invalid, the remaining provisions of these Terms will continue to be fully applicable. The invalid provision shall be deemed to be replaced by a valid provision which corresponds to the original provision as much as possible or, at the discretion of Booka Rentals, shall after consultations between the Parties be replaced by a new provision which corresponds to the original provision as much as possible.
    7. By signing up and accepting these Terms and Conditions you also accept the Payment- & Cancellation Policies of an Accommodation which can be found on the Accommodation's page, visible before booking, on the booking request's confirmation page and after submitting the booking request in our emails and in your booking overview in your account.

  3. Scope of the services

    1. Booka Rentals provides an online platform connecting Owners and prospective Travellers who are looking to rent Accommodations provided by Owners. On this website (Bookatreehouse.com) users can communicate with each other and conclude agreements. Booka Rentals itself does not offer, own, manage, control or let Accommodations, nor does it act as an intermediary for the lease of property. Booka Rentals merely offers a platform to Owners and Travellers and as such provides to both Owners and Travellers a website listing Accommodations, a secure communication and payment system as well as various other related services.
    2. For the use of its Services, Booka Rentals charges a Service Fee to its Members when renting or letting an Accommodation. This Service Fee is calculated as a percentage of the applicable Rent. The Service Fee is included in the price shown to prospective Travellers.
    3. Agreements are exclusively concluded between Owners providing the accommodations and Travellers renting the accommodations. Booka Rentals itself is not a party to the rental agreement. However, whereas the Accommodations are owned and let by third parties, Booka Rentals will use commercially reasonable efforts to ensure you enjoy your stay in the Accommodation as much as possible. To that end, Booka Rentals will, amongst other things, act as a first point of contact for Members, mediate between Members if any problem occurs or solve problems at its own discretion.
    4. Booka Rentals does not examine accuracy, legality or completeness of the advertisements published on the platform. Also the advertisements do not represent the views of Booka Rentals nor is it responsible for offerings or content of third-parties.

  4. Agreements

    1. You acknowledge that you will enter into a rental agreement with the Owner letting Accommodation when you rent such Accommodation through Booka Rentals, and you agree to accept any terms, conditions, rules and restrictions associated with such Accommodation imposed by the Owner. Consequently, when you let Accommodation through Booka Rentals, you will enter into a rental agreement with the Traveller renting such Accommodation. Booka Rentals is not a party to any such rental agreement and will not be responsible for the performance of any of the obligations under such agreement.
    2. When you rent or let Accommodation through Booka Rentals, you will also enter into a service agreement with Booka Rentals subject to these Terms. Under this agreement, Booka Rentals will provide various Services such as customer care to you, irrespective of whether you are a Traveller or an Owner.

  5. Booka Rentals Account

    1. To book or publish Accommodations you must have an Account. Anyone can create an Account and thus become a Member. In order to create an Account, you must provide accurate, current and complete information as requested during the Account creation process. You shall keep such information accurate, current and complete. Booka Rentals reserves the right to refuse an Account.
    2. You shall not disclose your password to any third party and shall take sole responsibility for any activities or actions under your Account, whether or not you have authorised such activities or actions.
    3. In case you fail to fulfil any of your obligations under these Terms, Booka Rentals may, in its own discretion, without prior notice, at any time and without liability to you decide to limit, suspend, deactivate or cancel your Account. As a consequence of cancellation any confirmed bookings or accepted booking requests may be cancelled.
    4. You may cancel your Account at any time via the Website. Such cancellation will not affect any confirmed bookings nor any rental agreements with other Members. Tentative booking requests will be cancelled or rejected automatically.
    5. Creation of an account is only available to natural persons, legal persons and partnerships that are fully legally competent. The registration of a legal person is allowed only by a natural person with power of representation who must be named. Only individual persons may be given as the owner of a property (so no married couples, families, etc).
    6. When registering the user must provide up-to-date, accurate and complete information as required by the registration form. In particular first- and last name, current address (this may not be a PO Box), valid email address and when applicable the name of the company and authorized representative.
    7. Booka Rentals and its employees are authorized to access your account data.

  6. User Conduct

    1. You as a Client are solely responsible for compliance with any and all laws, rules and regulations that may apply to your use of the Services. In connection with your use of the Services, you will not:
      1. violate any law or regulation or any order of a court, or infringe the rights (such as intellectual property, privacy or contractual rights) of Booka Rentals, other Clients or any third person;
      2. use the Services or any information provided by Booka Rentals for any purposes that are not expressly permitted by these Terms;
      3. tamper with, interfere with or damage our Website and other Services, or use automated software, devices, scripts, robots or other means or processes to access or use our Website or to collect information from our Website;
      4. use our name, trademarks, Website or other Services in connection with the distribution of unsolicited e-mail or advertisements unrelated to lodging in a houseboat;
      5. offer, as an Owner, any Accommodation that you do not yourself own or rent, or list Accommodations as an Owner if you are serving in the capacity of an agent for a third party;
      6. offer any Accommodation that may not be rented or subleased pursuant to an agreement with a third party, such as a property rental agreement;
      7. register for more than one Account, register for an Account on behalf of an individual other than yourself, or misrepresent yourself or your affiliation with any person or entity;
      8. request, book or stay at any Accommodation that you will not actually be staying at yourself;
      9. contact another Member for any purpose other than asking a question related to a booking, such Member's Accommodations or Listings or such Member's use of the Services;
      10. share any kind of contact information (e.g. email address, phone number, website url, etc.) on the platform or while in contact with a Member, which could allow Members to book with you directly thus bypassing our platform;
      11. recruit or otherwise solicit any Member to join third-party services or websites that are competitive to Booka Rentals;
      12. use the Services to connect to Members and then book or let an Accommodation without using the Services and/or without paying a Service Fee to Booka Rentals;
      13. post, upload, publish, submit or transmit to other Members or to Booka Rentals or its Website any content that: (i) infringes a third party's intellectual property rights; (ii) is contrary to public morality; or (iii) incorrect, misleading, inaccurate, deceptive or fraudulent; or
      14. encourage or assist any other Client or third party in doing any of the foregoing.
    2. The Client will only use their account themselves and keep their password safe.
    3. The Client is liable to Booka Rentals for all actions performed using his Account, unless the Client is not responsible for the misuse of the Account.
    4. Once a Client is aware that third parties have access to his Account, he must immediately notify Booka Rentals. Booka Rentals my in her sole discretion block the Account until the situation is clarified.
    5. The Client is responsible himself for archiving all data that can be saved and viewed on the Website if Booka Rentals on a storage medium independent from Booka Rentals.
    6. If the Client opens a support ticket with a complaint concerning a booking, we expect a timely reply and will wait for a maximum of 2 weeks before closing the ticket, whereafter we may proceed to process any outstanding payouts to the Owner.
    7. Violation of any of these terms could result in your account being suspended or deleted and any damages or missed income recovered from you.


    1. As an Owner / Host, you may create a Listing. In order to create a Listing, you shall provide all requested information about the Accommodation to be listed. Other Members will be able to book the listed Accommodation based upon the information provided in the Listing. As an Owner / Host, you warrant that any Listing you create correctly and faithfully represents the listed Accommodation. Pictures should be updated regularly and at least when interior changes are made.
    2. You acknowledge that you are responsible for any and all Listings you create. Accordingly, you warrant that any Listing you create and the booking of, or a Traveller's stay at, an Accommodation in a Listing you post (i) will not breach any agreements you have entered into with any third parties, and (ii) will (a) be in compliance with all applicable laws (see appendix 1) and rules and regulations that may apply to such Accommodation, and (b) not conflict with the rights of third parties.
    3. As an Owner, you agree that other Members as well as Booka Rentals itself may place reviews about your Listing on the Website.
    4. In case you fail to fulfil any of your obligations under these Terms, Booka Rentals may, in its own discretion, without prior notice, at any time and without liability to you, decide to remove or disable access to any Listing.
    5. Booka Rentals reserves the right to promote your Listing as featured property.
    6. The full name of the account holder should be entered correctly and be of either the owner or the manager of the account. The first name will be shown on the property page, the last name will be provided to the guest after a payment for a booking has been received. It is strictly prohibited to use a company name.
    7. You are required to set a profile picture. This picture should represent an image of the owner or the person managing the account. Images of objects, company names or logos are strictly prohibited.
    8. You shall choose a name for your listing which is completely different than names used for this same listing on other rental websites or any personal website. Using the same name on multiple websites can cause an unwanted leakage of bookings to such websites.
    9. Booka Rentals may, in its own discretion, without prior notice, at any time and without liability to you, change the account holder name, property name, texts or images of the listing if the current state is in violation with these Terms & Conditions. Booka Rentals may also edit an advertisement to improve its overall quality or adjust texts to make the auto-translation software work better.
    10. If a host decides to enable 'Instant booking', allowing each booking request to be auto-accepted and allowing guests to book immediately, without prior owner approval, the host will solely be responsible for keeping their calendar 100% up-to-date, either by manual updating it or, preferably, through automatic calendar synchronisation. If a host fails to keep it updated and a booking is made which cannot continue for whatever reason, the host will always be obligated to cancel the booking and bare the cost of the cancellation fees.

  8. Booking procedure

    1. To book an available Accommodation, a Traveller must request a booking with the Owner using the Website. The Owner will be required to accept the booking request within 72 hours from the receipt of the booking request. If an Owner has 'Instant booking' enabled, the booking request is auto-accepted. When submitting a booking request, the payment- and cancellation policy are also accepted.
    2. Depending on the Owner's payment policy, the Traveller shall pay the booking in full or partial upon receiving the Owner's acceptation to confirm the booking. In case of a pre-paid booking request, a reservation to such amount is made on the Traveller's chosen payment method when requesting the booking, which amount shall be debited after the Owner has accepted the booking. If the Traveller's preferred payment method does not allow a reservation, Booka Rentals will send a payment request to the Traveller after the Owner has accepted the booking.
    3. In case a partial payment policy is active the remaining amount of the payment when due shall be deducted automatically from the chosen payment method if possible. This recurring payment can be stopped by contacting our support or by cancelling the booking. Funds will be refunded according to the cancellation policy of the booking.
    4. An accepted booking request will be cancelled automatically if the amount due under the applicable payment policy has not been paid for within 72 hours from the moment of confirmation of the Owner.
    5. If the Owner does not confirm a booking request within 72 hours, any amount collected or reserved on the selected payment method by Booka Rentals with respect to the requested booking will be refunded to the Traveller, or released in case of a reservation.
    6. If the Owner confirms the booking and the Traveller has paid for such booking the dates of the booking will be marked as unavailable in the relevant Listing's availability calendar. Until the dates have been marked as unavailable, the Accommodation may be booked by other Members.
    7. As long as the booking has not been confirmed by a payment, both the Traveller and the Owner may change the dates and duration of the requested booking, the price of the Accommodation for such booking and the number of people staying at the Accommodation. Owners who let several Accommodations may also change the Accommodation. As an Owner, you may refuse the changes proposed to a booking request by the Traveller. As a Traveller, you may cancel the booking request if you do not agree to changes proposed to the booking request by the owner, in which case any reserved amounts on the chosen payment method will be released with respect to this booking request.
    8. Users, Owners and Travellers, will not arrange a change to a booking without informing Booka Rentals via our written support channels. If a booking is changed without notifying Booka Rentals, every aspect of the booking will instantly fall out the scope of Booka Rentals' responsibilities.

  9. Security Deposit

    1. As an Owner, you must choose one of the security deposit policies offered by Booka Rentals.
    2. If an advance security deposit is required by the Owner, Booka Rentals will, on behalf of the Owner, try to make a reservation for the required amount through the Traveller's preferred payment method. If Booka Rentals fails to make such reservation, the Traveller will be requested to authorise the reservation himself or to fulfil the deposit in cash on arrival.
    3. Booka Rentals will use its commercially reasonable efforts to address Owner's requests and claims related to security deposits, but is not responsible for administering or accepting any claims by Owners related to security deposits, and disclaims any and all liability in this regard.

  10. Stay

    1. The Owner shall, prior to the Traveller's arrival at the Accommodation, provide access and arrival instructions to the Traveller by e-mail .
    2. The Owner shall honour a confirmed booking and provide the booked Accommodation to the Traveller during the period agreed upon between such Members. The Owner warrants that the Accommodation is available to the Traveller, neat, clean and in a good state of repair on the moment of the Traveller's arrival.
    3. When staying at the Accommodation, the Traveller shall treat such Accommodation with due care and diligence. Subject to the rental conditions imposed by the Owner, after the travel period the Traveller shall leave the Accommodation in a proper state.
    4. As a Traveller, you are responsible for leaving the Accommodation in the condition it was in when you arrived. You acknowledge that you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the Accommodation. In the event that an Owner claims otherwise and provides evidence of damage, you shall pay to the Owner the costs of reparation or, at the Owner's discretion, the costs of replacing the damaged items. Such costs may be deducted from the security deposit.
    5. If a Traveller does not cancel a booking and also does not show up at the Accommodation on the day of check-in, or later if agreed upon with the Owner, the booking will be treated as a 'no show' which means the Owner will be paid the full amount he/she otherwise would have received when a check-in did occur.
    6. If a Traveller stays at the rented Accommodation longer than agreed upon with the Owner, the Owner may charge the overstaying Traveller twice the original average nightly Rent, plus applicable taxes and fees, for every day, or part thereof, the Traveller overstays without the Owner's consent. Any costs for removing the overstaying Traveller from the Accommodation may be charged to the Traveller or deducted from the security deposit.
    7. Travellers are explicitly not allowed to overnight with more people than the booking form allows to enter and/or the legal maximum amount of guests determined by municipality or federal laws. If a Traveller, in their sole discretion, decides to surpass the allowed amount of maximum guests, the Host and/or Booka Rentals can cancel the booking on the Guest's behalf. Service fee, payment costs and exchange fees will not be refunded. If the Host is fined for having more guests staying overnight than allowed, the Host can recover these costs on the Traveller.
    8. If a Traveller and/or a member of their group violates any house rule of the Host or disobeys any of the instructions the Host has given following an event, and the individual or the whole group are requested to leave, they must do so immediately (unless discussed otherwise). In such an event the Traveller will not receive a refund of any kind. If necessary, the Security Deposit will also be charged for any made damages or alike.

  11. Complaints

    1. Before you inform Booka Rentals on any complaints regarding a Member, a Listing or an Accommodation, Booka Rentals asks you to first discuss such complaint directly with the Member involved. A reasonable amount of time should be given from the complaining Member to the other Member to resolve the complaint. If such consultation does not lead to an amicable arrangement, you may contact Booka Rentals.
    2. As a Traveller, you should submit any complaints about an Accommodation or its Owner to Booka Rentals as soon as possible, but in any case within 24 hours after your stay at such Accommodation has begun, in order to qualify for a possible refund. As an Owner, you should submit any complaints about a Traveller to Booka Rentals within 24 hours of the end of his stay at your Accommodation in order to qualify for a possible compensation from the security deposit. Any other complaints, whether from a Traveller or from an Owner, should be submitted to Booka Rentals within a reasonable time period from the moment the complaint has risen.
    3. Complaints shall be submitted to Booka Rentals by means of the contact form on the Website.
    4. Upon receipt of a complaint, Booka Rentals will assess the complaint. Booka Rentals may contact the other Member to ask him to reply to the complaint. Booka Rentals may also choose to visit the Accommodation which is the topic of a complaint, or to have such Accommodation visited by a local agent.
    5. In case the complaint was filed by a Traveller, Booka Rentals may, in its sole discretion but only after hearing the Owner, decide to deduct a reasonable amount from the Rent, or future Rent, to compensate the Traveller for his complaint. If the complaint proves to be unfounded, or if the complaint does not warrant compensation to the Member, Booka Rentals may decide not to compensate the Traveller for his complaint.
    6. In case the complaint was filed by an Owner, Booka Rentals may, in its sole discretion but only after hearing the Traveller, decide to withhold a reasonable amount from the security deposit to compensate the Owner for his complaint. In addition to the amount of the damages, Booka Rentals also withholds transaction costs, possible exchange fees, VAT and a €25 handling fee. If the complaints proves to be unfounded, or if the complaint does not warrant compensation to the Member, Booka Rentals may decide not to compensate the Owner for his complaint.
    7. In case the complaint does not have a relation to a Traveller's stay in an Accommodation, or the resolutions referred to under article 5 and 11.6 do not suffice, Booka Rentals may choose to resolve a complaint in its own discretion. Such resolutions include the removal of a Listing or the cancellation of an Account.

  12. Prices

    1. The Accommodation prices shown on the Website include the Rent, cleaning costs, the Service Fee as well as VAT, unless indicated otherwise. Prices shown on the Website do not include payment fees, exchange fees, security deposits or additional costs to be paid to the Owner, unless indicated otherwise.
    2. Members may select a preferred currency in which prices will be displayed. If this is another currency than the currency in which the Accommodation price is calculated, Booka Rentals converts the Accommodation price to your preferred currency.
    3. Booka Rentals may, in its sole discretion, round up or round down amounts that are payable from or to Owners or Travellers to the nearest whole functional base unit in which the currency is denominated. In case a currency is denominated in large numbers, Booka Rentals may round up or round down amounts to the nearest 10, 100, 1.000 etc. of the currency.
    4. Owners may pledge to donate part of the Rent to a particular cause. Booka Rentals does not take any responsibility or liability for whether the Owner does make the donation he pledged to make.

  13. Payment

    1. The payment policy for a booking is automatically set by Booka Rentals depending on the amount of days between the time of booking and the chosen check-in date. Depending on the applicable payment policy, a Traveller will be required to pay the Rent and applicable fees at once or in installments. See our FAQ for the available Payment Policies.
    2. Booka Rentals serves as the authorised payment collection agent of the Owner for the purpose of accepting, on behalf of the Owner, payments from Travellers of such amounts stipulated by the Owner.
    3. Upon payment to Booka Rentals of an amount due to another Member, your payment obligation with respect to such amount is extinguished. Booka Rentals is responsible for remitting the amount less the fees and if applicable, the VAT in respect of such fees, in the manner described in these Terms.
    4. When the booking is approved by the Owner, Booka Rentals will collect the Rent on behalf of the Owner, as well as the applicable fees. Upon such collection, Booka Rentals will hold the Rent in deposit.
    5. If you, as a Traveller, choose to pay the Rent in another currency than the currency in which the Accommodation price is calculated, you are required to pay the Accommodation price in full, either immediately upon booking or immediately upon the confirmation as referred to in article 1, plus an exchange fee of 5%, regardless of the payment policy of the Owner. Booka Rentals will use the most recent ECB foreign exchange reference rates in order to determine the Accommodation price in your preferred currency.
    6. In case the Traveller has only paid part of the rental amount to Booka Rentals and the remaining amount is paid to the Owner (in)directly, full Service Fees will be withheld from the partly pay-out to the Owner by Booka Rentals.
    7. Payment of the Rent to the Owner will be made in the currency in which the Accommodation price is listed and will be initiated after 48 hours (on week days) from the Traveller's check-in time at the rented Accommodation, but only when Booka Rentals has not received any complaint from the Traveller concerning the Accommodation. If Booka Rentals receives a complaint regarding the Accommodation from the Traveller, the complaint will be reviewed before the Rent is being transferred to the Owner. In such case, Booka Rentals can choose to pause all payouts, related to the Booking, to the Owner for as long as the dispute period of the payment method used by the Traveller lasts. 
    8. Booka Rentals may engage the services of a third party for the collection and payment of Rent and fees. Such third party may charge a payment fee, both to Travellers and to Owners. Such payment fees are not included in the Accommodation price. Booka Rentals will also not be responsible for any costs or fees charged by a Member's bank or other payment collector.
    9. Booka Rentals may at any time set off any amount owed by you to Booka Rentals with any amount payable by Booka Rentals to you.
    10. Booka Rentals' obligation to pay the Rent to the Owner is subject to and conditional upon successful receipt of the payment of such rent by the Traveller to Booka Rentals.
    11. You agree, as User of the website, to not open a chargeback or dispute with your credit card company or PayPal concerning a payment and always solve any payment related issues with Booka Rentals directly. In case you still proceed to submit a chargeback, Booka Rentals can in its sole discretion withhold a handling fee of 10%, with a minimum of €100 per (sub)case, from any refundable payment you might be entitled to.
    12. As a Member, you agree that all invoices and statements will be issued by e-mail only.

  14. Tax

    1. As an Owner, you are obliged to include all applicable taxes in the Accommodation price to be displayed in a Listing.
    2. For Members based in the European Union, the Service Fee is subject to VAT. In respect of the VAT on the Service Fee, all Members are deemed to be private persons, unless you are a professional Owner and have registered yourself as such by providing your valid VAT number through the Website. In such case, the VAT on the Service Fee charged to you as a professional Owner will be reverse-charged to you, unless you are based in the Netherlands, in which case the VAT on the Service Fee is payable in any event.
    3. As an Owner, you are solely responsible for determining (i) your applicable tax reporting requirements, (ii) the taxes that should be included, and for including taxes to be collected or obligations relating to applicable taxes in the Listing, and (iii) the payment of any reverse-charged VAT on the Service Fee. You are solely responsible for remitting to the relevant authority any taxes included or received by you.

  15. Cancellation

    1. As an Owner, you must choose one of the cancellation policies offered by Booka Rentals. Depending on the applicable cancellation policy, a Traveller may be allowed to cancel his booking, after which he may receive a full or partial refund of the Rent. Service Fees, exchange fees, payment fees and VAT (if applicable) will not be refunded. In case the Traveller has paid for the Accommodation in another currency than the currency in which the Accommodation price was calculated, the Rent or part thereof will be refunded in the former currency. The amount of such refund, which shall be reduced by the applicable exchange fees, shall be determined using the ECB exchange rate applied to the payment referred to under article 5.
    2. A). In case the Traveller has not fully paid the Accommodation within 2 to 3 weeks* after the due date of the last payment following the set Payment Policy (article 13.1), while the request has been made before this period, the Owner has the right to cancel the booking without ‘Owner penalty (article 15.4)’. The booking will be cancelled subject to the applicable cancellation policy, thus the Traveller may or may not receive a refund of the amounts already paid.
      *This period varies based on the combination of the set Cancellation Policy and Payment Policy. The emails which the Users receive in case of a late payment, will mention the exact moment at least 1 week on forehand.
      B). In case only 50% of a booking is paid and the booking is cancelled, while the Cancellation Policy permits a 50% pay-out to the Owner, full Service Fees will be withheld from the 50% pay-out to the Owner by Booka Rentals.
    3. As exception to article 15.2, if an Owner accepts a 50% pre-paid booking request within 30 days before arrival the cancellation policy for that booking will be set to the 'flexible' policy automatically in order to provide the traveller a reasonable amount of time to fulfil the whole payment.
    4. An Owner may cancel a confirmed booking for other reasons than referred to under article 8.3 and article 15.2. In case of cancellation for other reasons, the Traveller will receive a full refund of the Rent and the Service Fee, within a reasonable time of the cancellation. Booka Rentals may apply reasonable penalties or consequences to the Owner or the relevant Listing, including (i) publishing a review on the Listing indicating that a reservation was cancelled, (ii) keeping the calendar for the Listing unavailable or blocked for the dates of the cancelled booking, (iii) imposing a cancellation fee, and/or (iv) charging currency exchange losses suffered by Booka Rentals due to having to refund the Traveller in a currency different from the currency in which the Accommodation was listed.
    5. Cancellation by Booka Rentals:
      1. In certain circumstances (like, but not limited to: dirty, neglected, un-rentable, unsafe, illegal, unhealthy accommodation), and other than specified elsewhere in these Terms, Booka Rentals may decide, in its sole discretion, that it is necessary or desirable to cancel a confirmed booking. In such case, all rental amounts paid by the Traveller with respect to such booking will be refunded, other costs and fees may be exempted from such refund. Booka Rentals does not accept any liability arising from such cancellation.
      2. In such case, Booka Rentals can recover the booking cancellation costs, which the Owner would have had to pay when cancellating the booking properly through the website, directly from the Owner. The Owner will not receive any rental payout from such cancelled bookings.
      3. Any already paid out funds to the Owner related to such a booking will be reclaimed, through a debt collection process if needed.
    6. In certain unforeseen scenarios, Booka Rentals can decide to refund cancelled bookings in the form of credit or vouchers instead of the monetary amount being refunded to the chosen payment method. In such case the conditions of the credit / voucher will be shown to the user before confirmation of the cancellation of a booking. The credit / voucher conditions can very per type of situation which requires them.
    7. If a booking has to be cancelled because of a 'force majeure' situation, meaning a cancellation that cannot be blamed on the Owner / Host nor on the Traveller, Booka Rentals could decide that the whole paid amount will be refunded except for the Service Fee and if paid: VAT, Payment Fee, Exchange Fee.
    8. We in any case strongly advise Travellers to acquire suitable travel insurance and trip cancellation coverage.

  16. (Travel) Agency Policies

    1. Travel Agencies should, before they start using Booka Rentals’ platforms, inform us of their intent to do so. We only allow Agencies to use their Account when a separate ‘Agency Agreement’ has been signed.
    2. Travel Agencies who create an Account to book Accommodation for their clients acknowledge and confirm that they are legally entitled to accept these Terms and Conditions on behalf of their Agency as well as their clients they are booking Accommodation for.
    3. The Agency, as being the party who holds the Accounts and makes the bookings on behalf of their clients, will be held liable for any violations of these Terms and Conditions made by their clients. It is up to the Agency to recover such claims from its clients.
    4. Once a booking is made and (partly) paid, the Agency will receive the contact details of the Owner / Host of the booked Accommodation. The Agency is under no circumstances allowed to make subsequent bookings directly with the host without the use of this platform to make such booking. We will periodically contact such host if they have been contacted directly.
    5. When a violation of Article 16.4 has been confirmed the Agency will be penalized with a fine of €10.000 and their account will be removed from all Booka Rentals’ platforms.

  17. Intellectual Property

    1. The Website and other publications of Booka Rentals as well as its logos and trademarks are the exclusive property of Booka Rentals and/or its licensors. You may access and view such content, but shall not infringe any rights of Booka Rentals and/or its licensors to such content.
    2. Booka Rentals may permit you to publish or transmit Member Content. By making available any Member Content through our Services, you grant to Booka Rentals a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sub-license, to use, view, copy, modify, distribute, sell, transfer, display, transmit, and otherwise exploit such Member Content by means of the Services.
    3. As a Member, you are solely responsible for all Member Content that you make available through the Services. Accordingly, you warrant that: (i) you are authorised to make such Member Content available through the Services and to grant to Booka Rentals the rights referred to in article 2; and (ii) neither the Member Content itself nor your or Booka Rentals' publication or transmission thereof will infringe any third party's right.

  18. Privacy

    1. By using the Services, you give Booka Rentals permission to collect and process certain personal data regarding you in the manner provided in Booka Rentals' privacy policy. The privacy policy can be found here and includes information and notices regarding Booka Rentals' collection and use of personal data.
    2. Owner / Host and Guest / Member should respect each other's privacy. This means, but is not limited too:
      1. Local laws: local privacy laws should be followed;
      2. Handling of personal information: any personal information collected from guests, such as copies of identification documents or contact information, should be securely stored and only used for the purposes it was collected for, such as legal requirements or for booking confirmation. Such information should never be shared with third parties without the guest's explicit consent.
      3. Personal space and belongings: Owners/Hosts should ensure that any personal belongings or sensitive information are securely stored and out of reach from guests. Similarly, guests should not snoop around or access private areas that are clearly designated as off-limits, such as the host's personal bedroom or office.
      4. Security cameras and surveillance: while security cameras in common areas like the driveway, garden entrance or hall might be acceptable for security purposes, Hosts should clearly disclose the presence of any surveillance devices to Guests beforehand. Absolutely no surveillance devices (audio and/or video) should be placed in private areas such as bedrooms and bathrooms where guests expect complete privacy.
      5. Internet use and monitoring: if the accommodation provides internet access, hosts should not monitor or track the online activities of their guests. Any restrictions or monitoring policies related to internet use should be clearly communicated to guests prior to check-in.
      6. Noise monitoring devices: in some cases, hosts may install devices that monitor noise levels to ensure that guests are not disturbing neighbors. Hosts should inform guests about these devices and assure them that the devices only measure noise levels and do not record conversations.
      7. Smart home devices: if the property is equipped with smart home devices like smart locks, thermostats, or lights, hosts should explain to guests how these devices are used and ensure that they do not infringe on their privacy. For example, changing temperature settings remotely should not be done without informing the guests. Unless clearly communicated prior to check-in.
  19. Limitation of Liability

    1. The liability of Booka Rentals for damage of any kind related to its Services is limited to (a) the Service Fees you have paid to Booka Rentals for bookings in the twelve months prior to the event giving rise to the liability; or (b) € 100 if you have not paid any Service Fees to Booka Rentals in the twelve months prior to the event giving rise to the liability. The liability of Booka Rentals for any damage related to the use of calendar synchronisation functions is entirely excluded. The aforementioned limitations of liability will not apply in case the damage is due to Booka Rentals's deliberate intent or wilful recklessness (opzet of bewuste roekeloosheid).
    2. Under no circumstances shall Booka Rentals be liable for any indirect or consequential damages (gevolgschade), nor shall Booka Rentals be liable for damages resulting from the rental agreement entered into between the Owner and the Traveller.
    3. The use of the Services is at your own risk. To the maximum extent permitted by law, the entire risk arising out of use of Services remains with you. The Website and other Services are provided “as is”, without warranty of any kind.
    4. You are solely responsible for all of your communications and interactions with other Clients. You acknowledge that Booka Rentals does not have an obligation to conduct background checks on any Member. You shall take reasonable precautions in all communications and interactions with other Clients, particularly if you decide to meet offline or in person regardless of whether such meetings are organised by Booka Rentals. Booka Rentals explicitly disclaims all liability for any act or omission of any Traveller or other third party.
    5. You indemnify (vrijwaren) Booka Rentals and its officers, directors, employees and agents against any claims, liabilities and damages arising out of or in any way connected with (a) any violation of these Terms by you or on your behalf; (b) your Member Content; (c) your (i) interaction with any other Client, (ii) booking of an Accommodation, or (iii) creation of a Listing; (d) the use, letting or rental of an Accommodation by you.
    6. The Client has no legal claim to permanent use of the Website. Booka Rentals is not required to ensure that the Website is available at all times. However, Booka Rentals, will take all reasonably acceptable measurements to keep the Website performing with as little disruptions as possible and develop it to keep Clients as satisfied as possible.

  20. Dispute resolution

    1. Any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm. You will not attempt to impose liability on or seek any legal remedy from Booka Rentals in respect to such actions or omissions.
    2. These Terms shall be interpreted solely in accordance with the laws of the Netherlands.
    3. Any dispute arising between the Parties shall be brought before the courts of Amsterdam, the Netherlands, unless Booka Rentals wishes to enforce any of its rights against you, in which case it may elect to do so in the courts of the jurisdiction in which you are resident.

Appendix 1. Local legislation list

Applicable (local) laws, as meant in article 7.2, vary per location. To help owners out with local legislation we're starting a list with links to this local legislation. This list does not claim to cover all local legislation. Nor does is it complete. It should be seen as a starting point, at most. For:

Appendix 1.1. Local legislation Amsterdam

  1. From 1 April 2021 (or 1 October 2021 for existing hosts) a registration number from the municipality is required if you rent out your Property in Amsterdam. When you enter your acquired registration number to your listing you acknowledge it is complete and accurate. You also agree your information may be shared with the local authorities upon their request, and is complete, up to date and in compliance with legal requirements.